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System & Integration Support

Support

We’re here to support every stage of your professional AV journey — from installation to integration, operation, and compliance. Whether you're looking for technical assistance, detailed product documentation, or official certification materials, you’ll find everything you need right here.

FAQ

Frequently Asked Questions

Got questions? We've got the answers!

What exactly is Sound Core Hero?

Sound Core Hero is an all-in-one professional audio system that combines a multi-channel audio player, a powerful DSP, and an automation controller into a single device. It's designed to simplify complex audio setups in commercial installations.

What is the main difference between the Mini Pico, Standard, and Pro models?

The primary difference is the maximum number of audio channels they support. Mini Pico is for smaller projects (up to 8 channels), Standard is our most versatile model (up to 128 channels), and Pro is for the largest installations (up to 512 channels)

How does channel licensing work?

Our licensing is flexible, so you only pay for the number of channels you need. If you have a 16-channel license and need 18 channels, you can purchase a 2-channel upgrade without buying a new block of licenses.

Can I upgrade my hardware later?

You don't have to. The hardware for the Standard version is the same whether you have 16 or 128 channels. Upgrading is a simple software license update, allowing your system to grow with your needs without replacing the physical unit.

What are the power and cooling requirements?

The unit uses a standard IEC power connection (100-240 VAC) and requires 1U of rack space. It's designed for front-to-back airflow, so we recommend leaving 1U of space between devices for optimal cooling.

What are the physical dimensions?

The unit fits in a standard 19-inch rack, is 1U high, and has a depth of 300 mm.

Does Sound Core Hero work with audio networks other than Dante?

Yes. In addition to native Dante support, it is also fully compliant with the AES67 audio-over-IP standard, ensuring broad compatibility.

How do I control the Sound Core Hero?

The primary control is through a modern, web-based interface that works on any PC, tablet, or smartphone with a web browser. No special software or app installation is required.

How can I upload audio files?

You can easily upload audio files directly to the internal SSD storage through the web interface.

Information

Support – We’re Here to Help!

Welcome to the SoundCoreHero Support Center — your go-to hub for technical assistance, documentation, and integration guidance. SoundCoreHero is a cutting-edge, all-in-one audio solution designed for demanding professional environments. At its core, it’s a multi-channel audio player combined with an advanced DSP processor, commercial message scheduler, and automation-ready control system. Whether you’re deploying it in permanent installations or for live event scenarios, SoundCoreHero delivers unmatched flexibility and precision in audio management. Our support platform is designed to help you maximize the full potential of SoundCoreHero across various applications.

Why SoundCoreHero?

Whether you’re managing a luxury hotel, a corporate office, a retail space, or an entertainment venue, our dedicated support team is here to ensure your SoundCoreHero experience is smooth and efficient.

With SoundCoreHero, you’re not just getting an audio system — you’re unlocking a new dimension of personalized, adaptive sound designed for modern spaces and dynamic user needs. Our support goes far beyond basic troubleshooting. We’re your partner in creating immersive, high-impact sound environments that are reliable, scalable, and tailored to your audience.

From initial setup to long-term maintenance, our team provides:

  • Expert guidance on networked audio architecture and integration

  • Remote diagnostics and system performance monitoring

  • Hands-on support for large-scale deployments and multi-zone configurations

Certified to Perform — Everywhere You Need It!

SoundCoreHero meets global compliance standards, ensuring seamless integration into your operational workflows.

Whether you’re looking to elevate guest experience in hospitality, improve focus and ambiance in workspaces, or drive engagement in retail environments — SoundCoreHero is backed by the tools, certifications, and expert support to deliver audio that truly connects.

EMC pre-compltance test report.

The EMC pre-compliance report is a complete engineering test report, including measurements in an anechoic chamber and outside it, in line with electromagnetic compatibility requirements.

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