Frequently Asked Questions
Got questions? We've got the answers!
What exactly is Sound Core Hero?
Sound Core Hero is an all-in-one professional audio system that combines a multi-channel audio player, a powerful DSP, and an automation controller into a single device. It's designed to simplify complex audio setups in commercial installations.
What is the main difference between the Mini Pico, Standard, and Pro models?
The primary difference is the maximum number of audio channels they support. Mini Pico is for smaller projects (up to 8 channels), Standard is our most versatile model (up to 128 channels), and Pro is for the largest installations (up to 512 channels)
How does channel licensing work?
Our licensing is flexible, so you only pay for the number of channels you need. If you have a 16-channel license and need 18 channels, you can purchase a 2-channel upgrade without buying a new block of licenses.
Can I upgrade my hardware later?
You don't have to. The hardware for the Standard version is the same whether you have 16 or 128 channels. Upgrading is a simple software license update, allowing your system to grow with your needs without replacing the physical unit.
What are the power and cooling requirements?
The unit uses a standard IEC power connection (100-240 VAC) and requires 1U of rack space. It's designed for front-to-back airflow, so we recommend leaving 1U of space between devices for optimal cooling.
What are the physical dimensions?
The unit fits in a standard 19-inch rack, is 1U high, and has a depth of 300 mm.
Does Sound Core Hero work with audio networks other than Dante?
Yes. In addition to native Dante support, it is also fully compliant with the AES67 audio-over-IP standard, ensuring broad compatibility.
How do I control the Sound Core Hero?
The primary control is through a modern, web-based interface that works on any PC, tablet, or smartphone with a web browser. No special software or app installation is required.
How can I upload audio files?
You can easily upload audio files directly to the internal SSD storage through the web interface.